sikat88 Privacy Policy

This page describes what we collect when you use sikat88 and how we keep that data protected. We gather information to verify your identity, process your deposits and withdrawals, and provide customer support across our platform. Our commitment is to handle your data transparently and securely, in compliance with applicable privacy regulations.

When you create a sikat88 account, download our Android app, or access sikat88.app on iOS, we collect personal identifiers (email, password), payment details (linked bank account or e-wallet), government ID documents for KYC verification, and gameplay activity logs. We use this information solely to operate our service, prevent fraud, and assist you when you contact our support team via live chat or email.

We do not sell your data to third parties. We may share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to execute your transactions, and with service providers in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to deliver customer support. Our servers may sit outside your jurisdiction; data transfers follow standard encryption protocols.

What Data We Collect on sikat88

Account Information

When you register on sikat88, we collect your email address and a password of your choice. This information identifies your account and lets you log in from any device. We never share your password, and we hash it using industry-standard cryptographic functions so that even our staff cannot read it in plaintext.

Identity Verification (KYC)

Before you can withdraw funds, we require Know-Your-Customer verification. We collect a government-issued ID (national identity card, passport, or driver's licence), a selfie taken in real time (for liveness verification), and proof of address (utility bill, official letter, or bank statement dated within the last three months). We use this information to confirm your identity, prevent account takeover, and comply with anti-money-laundering regulations.

Payment Information

When you deposit or withdraw, we collect transaction data: the payment method used (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and your account balance before and after. We do not store your full bank card number or e-wallet password; payment processors handle sensitive credentials. We retain transaction records for audit purposes and to investigate disputes.

Gameplay and Activity Logs

We log your gameplay activity: which games you access, bet sizes, outcomes, session timestamps, and balance changes. We use this data to detect fraud (unusual betting patterns, rapid account-balance swings), provide account history on request, and improve our platform. We retain gameplay logs for two years after account closure or inactivity.

Device and Network Information

When you use sikat88 on Android or iOS, we record your device type, operating system version, app version, and IP address. We use this information to troubleshoot connection issues, detect unauthorised access attempts, and optimise the app for different devices. We do not track your physical location unless you explicitly grant permission.

Communication Data

When you contact our support team via live chat, email, or in-app messaging, we store your messages and our responses. We use these records to resolve your issue, train our support staff, and prevent future problems. Support conversations are retained for one year.

How We Use Your Data and Your Rights on sikat88

Data Use and Third-Party Processors

We use your data exclusively to deliver sikat88 services. We do not sell, rent, or trade your personal information to advertisers or data brokers. We may disclose data in these limited circumstances: (1) to payment processors and banks to execute your deposits and withdrawals, (2) to customer support contractors to answer your queries, (3) to fraud-detection services to protect your account, (4) to legal authorities if required by court order or applicable law.

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet aggregators, and mobile banking, local payment, online payment, e-wallet virtual-account operators) have their own privacy policies. We recommend reviewing their terms. Our cloud infrastructure provider may host data in multiple geographic locations for redundancy; all processors follow encryption standards equivalent to ours.

Data retention

Account and transaction data retained indefinitely while your account is active; 2 years after closure. Gameplay logs kept for 2 years; support messages for 1 year.

International transfer

Our servers may be located outside Indonesia. All transfers are encrypted. International data flows comply with applicable privacy frameworks.

Cookies

sikat88.app uses session cookies to maintain your login and analytics cookies to understand usage patterns. You can disable cookies in your browser settings, though this may limit platform functionality.

Your Rights and Data Access

You have the right to request access to your personal data held by sikat88. You may also request correction of inaccurate information, deletion of your account and associated data (subject to legal retention requirements), and a copy of your data in portable format. To exercise these rights, email us at [email protected] with your account email and a copy of your government ID for verification. We respond within 30 days.

You may also opt out of non-essential marketing communications via the preferences menu in your sikat88 account settings. Essential communications (account security alerts, transaction confirmations, policy updates) cannot be opted out of.

Policy Changes and Contact

We may update this privacy policy as our service evolves. Material changes will be announced in-app or via email. Your continued use of sikat88 after the effective date of updates constitutes acceptance. If you have questions about our privacy practices, contact us via live chat (fastest response), email [email protected] (typical response within 4 hours), or the in-app Help section.

We at sikat88 are committed to protecting your privacy while delivering a seamless gaming and sportsbook experience. Your account data, payment information, and gameplay records remain encrypted, secure, and confidential. Services are available only where local law permits.